Returns & Refunds Policy

15/30 Day 100% Satisfaction Guarantee!

Broadened Horizons does not believe in shelfware.  Simply our stuff gets used!  

Our Customer Testimonials attest to this. If you are dissatisfied for any reason Contact Us within 15 days of original delivery so we can work with you to troubleshoot the problem or identify a more appropriate solution. Leaving 10 to 15 days to arrange exchanges, process refunds back to your credit card, etc. within the maximum 30 days.
By making a purchase, you are agreeing to our policies described and referenced below. Be sure to review our purchase agreementwarranty, and returns & refunds policies and contact us if you have any questions or concerns.

Most products we offer are warranted for 1 year unless otherwise specified.  If you believe your product is under warranty, review our Warranty Policy.  Follow the Return Authorization request procedure outlined below.  Broadened Horizons, Inc. works very hard to ensure complete customer satisfaction.  If you have a problem with any product delivered or service rendered, please contact us and we will do our best to resolve it. 

Purchase Agreement
By completing a purchase you agree to our full purchase agreement and in summary that you are purchasing this product for its intended purpose for personal use, that of a family member or friend, or for use by a client if you are practicing as a professional assisting individuals with disabilities (not for resale). Further you certify that if you intend to resell this product at a value add markup, that you have registered as a qualified value added reseller and received permission to provide our products to your customers. Finally, you agree you are not purchasing for the purpose to copy, reverse engineer, or otherwise manipulate our products or intellectual property to offer, introduce, or  sell a competitive or alternative solution for financial gain, or use our products in any way that would degrade Broadened Horizons brand or ccustomer perception of quality.

Due to ever-changing demands, certain parts or components may be discontinued by their manufacturer. If a substitution of a similar item must be made, it will be of equal value. Our products are continually being improved and so the appearance of the product in the photo may slightly differ from what you receive.

Damaged Shipment/Merchandise
If an order arrives damaged, the shipper (i.e. FedEx, UPS, USPS, etc.) MUST be notified within 24 hours or 1 day. The product and all packaging material must be retained in the manner it was received until the matter is resolved.  After notifying the shipper, please contact Broadened Horizons so we may coordinate return of the damaged item(s) with a return authorization and replacement if appropriate.

Shipping Discrepancies and Substitutions
Please notify us within 5 days of receipt of any discrepancies between what was ordered and received so we may take corrective action. Due to ever-changing demands, certain parts or compnents may be discontinued. If a substitution of a similar item must be made, it will be of equal value. Our products are continually being improved and so the appearance of the product in the photo may differ slightly from what you receive.

Defective Merchandise
Please notify us within 15 days of receipt of any faulty items. Free Technical Support is available by phone or email. We will attempt to trouble-shoot the problem.  Many problems we can resolve over the phone or through remote control and avoid returns or having to ship the items back and forth.  In the event the item is determined to be defective, we will discuss options such as return for repair or exchange and issue a return authorization if appropriate.

If you are dissatisfied for any reason Contact Us within 15 days of original delivery so we can work with you to troubleshoot the problem or identify a more appropriate solution and offer you an exchange to something more appropriate to your needs. If necessary, we will offer either a company credit or refund on most items (see Non-Returnable Items below).  Returns must be received accompanied by a return authorization log (RA) within 30 days of delivery (See Requesting Return Authorization below). This return authorization log includes notes regarding your problem and what we plan to do to resolve it. Items being returned must be in new, unmarked, and unmodified condition.  All original packaging, accessories and manuals/documentation must be included.  Returns received not meeting these requirements or more than 30 days after delivery, or received without return authorization, or found out of compliance are subject to a 20% administrative and restocking fee (minimum $25), or may be denied and returned to customer at customers expense.  If product has been damaged through abuse, or used in a manner other than intended, refund may be denied or prorated up to 50%.  Any return may be denied for any reason at the sole discretion of Broadened Horizons, Inc. to be returned to customer at customers expense. 

Non-Returnable Items
Certain products may not be returnable (which is noted on each applicable product's webpage) due to hygienic reasons, the value of inherent research, compatibility testing, and associated knowledge already obtained with product.  Software, as elsewhere, cannot be returned. Custom or special orders and final sale items cannot be returned.  Nonreturnable items may still be repaired under warranty or for a fee.
Requesting Return Authorization (RA)
All returns MUST be accompanied by a Return Authorization Call or E-Mail Log. The return authorization documents the problem, identifies if a return, repair, exchange, or other solution is expected, and instructs you where to ship the returned item.  Some returned items may need to be shipped to a partner or other location.  To expedite please log into Your Account and submit a trouble ticket.  We will then contact you to troubleshoot your problem and discuss possible solutions.  If you are unable to log into your account please fill out the login request form on the customer service login page, or send us an e-mail, or call us by phone or Skype.  If it is determined that the Product may be defective, we will e-mail you a rhim andeturn authorization with shipping instructions/suggestions. The return authorization should be printed and included in the package with the returned item.  To ensure efficient delivery, authorized returns must be securely packaged and shipped by a trackable method prepaid and insured to location specified on RA.  All returns are subject to the Refunds/Credits policy above.

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